IBM Cognos Business Events/Alerts
IBM Cognos 8 BI Business Event Management tracks significant business events that need attention. It monitors these events and uses decision-process and business-process automation to compress the time to action and resolution.
Definition of events and tasks
Using event conditions and agents, specify the events to be monitored and the tasks to manage them.
Manage events in context to ensure appropriate responses are carried out at each stage of the event lifecycle new, ongoing, or resolved.
Decision-based issue resolution
- Users are notified of events via email alerts or through dynamic Web portal headlines.
- Provide contextual event information by embedding or linking reports, metrics, and event history.
- Through multiple-alert messaging, ensure that a single event results in different messages being generated for all affected issue owners.
Business-process issue resolution
- Initiate an automated response when human intervention is not required.
- Business processes include initiating a Web Service application or stored procedure.
Event lifecycle tracking
- Automated reports show all ongoing events and their status for easy tracking.
